Delivery & Returns
Shipping and delivery information
Every Mary Benson piece is carefully made or prepared in our Yorkshire workroom. As many garments are made to order, please check the top of each collection page for the current making and dispatch time before placing your order.
United Kingdom
Royal Mail Tracked 48 — £4.95
Usually delivered within 2–3 working days after dispatch.
Europe
Royal Mail International Tracked — £15.00
Delivery times vary depending on destination and customs.
United States, Canada, Australia & Rest of World
International Tracked — £40.00 flat rate
Delivery times vary depending on destination and customs.
Please note that any customs duties, import taxes or local charges are the responsibility of the customer.
If you need your order for a particular date, please get in touch before ordering and we’ll always do our best to help.
Delivery information
Once your order has been carefully made and dispatched, you'll receive a confirmation email with your tracking details so you can follow its journey.
Most parcels arrive safely and on time, but occasionally delays can occur, particularly during busy periods or when travelling internationally. If your parcel hasn't arrived when expected, we recommend checking your tracking information first, as this usually provides the most up-to-date delivery information.
If you believe your parcel has been lost, or your tracking hasn't updated for an unusually long time, please do get in touch. We'll always do our best to help and will work with the delivery provider to resolve the issue as quickly as possible.
For international orders, please note that customs duties, import taxes and local handling charges may apply depending on your country. These charges are set by your local customs authority and are the responsibility of the customer. We recommend checking your country's import rules before placing your order if you're unsure.
Returns and exchanges
We hope you fall completely in love with your Mary Benson piece. As a very small independent workroom, many of our garments are made especially to order, so we kindly ask that you take a moment to read the product description and garment measurements before placing your order.
If you're unsure about sizing, fabrics or choosing the right piece, please do get in touch before ordering. We're always happy to help.
To request a return, simply log into your customer account, locate your order and click Request Return. Once your request has been received, we'll email you with the return address and instructions. After your item has been received and checked, we'll confirm your refund, exchange or website credit by email.
Clothing, Accessories & Homeware (excluding bridal)
Our clothing, accessories and homeware may be returned or exchanged within 14 days of delivery, provided they are returned in their original condition with all tags attached.
If you've ordered the wrong size, we're happy to exchange your garment for another size, another item, or website credit, valid for 12 months from the date of issue. Customers are responsible for the cost of returning items to us, along with any postage costs for exchanged items.
Items with bespoke custom alterations cannot be refunded, but may be exchanged for another item or website credit, valid for 12 months.
Bridal & Bridesmaids
Every bridal and bridesmaid piece is carefully made especially for you and is therefore non-refundable.
If your garment requires minor adjustments after delivery, we're always happy to offer advice where we can. Sleeve changes, hem adjustments and other fitting alterations can often be carried out by a trusted local alterations specialist. If you have any concerns when your order arrives, please do get in touch and we'll always do our best to help.
Gifts
If your item was purchased as a gift and sent directly to you, we're happy to offer website credit, valid for 12 months, for any eligible returned item. Please contact us before arranging the return.
Faulty or Incorrect Items
We take great pride in every piece that leaves our workroom. If you believe you've received an incorrect or faulty item, please contact us as soon as possible with your order number, a description of the issue and, where possible, a few photographs.
We'll investigate the problem promptly and, where appropriate, repair, replace or refund the item. We'll also reimburse any reasonable return postage costs for confirmed faulty items.
Studio Sale
From time to time we offer archive pieces, samples, seconds and garments previously used for photography. These are often one-of-a-kind pieces offered at greatly reduced prices.
For this reason, all sample sale and archive purchases are final, and we cannot accept returns or exchanges on these items.
We recommend reading the product description carefully, checking the measurements, and getting in touch with any questions before placing your order.
Conditions of Return
To be eligible for a return, items must:
- Be returned within the applicable return period.
- Be unworn, unwashed and in their original condition.
- Be free from perfume, smoke or other strong scents.
- Have all original tags attached.
Returns that do not meet these conditions may be refused and returned to the sender.
Returning your order
As our workroom is not open to the public, all returns must be sent by post. Once your return request has been approved, we'll email you with the return address and full instructions.
Please don't attempt to return your order in person.
Unless your item is faulty or incorrect, customers are responsible for the cost of returning their parcel. We strongly recommend using a tracked postal service and keeping your proof of postage until we've confirmed that your return has safely arrived.
When returning your item, please fold and package it carefully to help protect it during transit. Delicate fabrics and appliqué can become permanently creased or damaged if packed carelessly. If a returned item arrives back in a condition different from when it was originally sent, we may make a reasonable deduction from any refund to reflect the loss in value.
All returned items are inspected upon arrival. We reserve the right to refuse returns that do not meet the conditions outlined in our Returns & Exchanges policy. If a return is not accepted, the item will be returned to you.